Frequently Asked Questions
Click through the different tabs to find answers to some of our most commonly asked questions.
What areas do you service?
We service the Western suburbs of Melbourne
Do I need to be home during the cleaning?
No, you don’t need to be home while we clean. Many of our clients provide us with access instructions, and we ensure your home is locked and secured before we leave.
Do you bring your own cleaning supplies and equipment?
Yes! We bring all the necessary cleaning products and tools. If you prefer us to use specific products, just let us know.
Are your cleaning products safe for children and pets?
Yes! We offer eco-friendly, non-toxic cleaning solutions that are safe for kids, pets, and allergy-sensitive individuals.
How long does a typical cleaning take?
The time needed depends on the size of your home and the type of service. A standard cleaning for an average-sized home typically takes between 1.5 to 3 hours.
How much does a cleaning service cost?
Pricing depends on the size of your home, the level of cleaning required, and how often you book. Contact us for a free, no-obligation quote!
Are there any hidden fees?
No, we provide transparent pricing with no hidden costs. The price we quote is the price you pay.
How do I book a cleaning?
You can schedule a cleaning by calling us, texting, emailing, or booking online through our website.
What if I need to reschedule or cancel?
We understand that things come up! Please let us know at least 24-48 hours in advance to avoid any cancellation fees.
What if I’m not satisfied with the cleaning?
Your satisfaction is our priority! If you’re not happy, let us know within 24 hours, and we’ll come back to make it right.