Privacy Policy

Last updated: 4 September 2026

True Shine Cleaning (“True Shine Cleaning”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, submit an enquiry, complete a lead form through Facebook or Instagram, or use our residential cleaning services.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Phone number
Email address
Property address or suburb
Number of bedrooms and bathrooms
Type of cleaning service requested
Preferred cleaning frequency
Preferred service date or timeframe
Information you provide about your cleaning requirements
Any other information you voluntarily provide to us

When you contact us through Facebook or Instagram, Meta may also provide us with information you have submitted through a lead form, subject to your settings and Meta’s own privacy policies.

We do not ask you to provide sensitive personal information unless it is reasonably necessary for a particular purpose.

2. How We Collect Your Information

We may collect personal information when you:

Complete a form on our website
Submit a Facebook or Instagram lead form
Request a quote
Contact us by phone, SMS, email or social media
Book or purchase a cleaning service
Communicate with us about an existing or potential booking
Visit or interact with our website

We may also collect limited information automatically when you use our website, such as your IP address, browser type, device information and website usage information through cookies or similar technologies.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiry
Contact you about your cleaning request
Provide quotes and estimates
Schedule and provide cleaning services
Confirm or manage bookings
Communicate with you about our services
Provide customer support
Improve our services and customer experience
Process payments where applicable
Maintain business and accounting records
Send you marketing communications where permitted by law
Manage and improve our website and advertising
Prevent fraud, misuse or security issues
Comply with our legal and regulatory obligations

If you provide your contact details through a Facebook or Instagram lead form, we may use those details to contact you regarding the cleaning service or enquiry you requested.

4. Marketing Communications

If you provide your contact details to us, we may contact you about our services, special offers, promotions or other information that may be relevant to you, where permitted by law.

You can opt out of marketing communications at any time by contacting us or, where available, using the unsubscribe option included in the communication.

Opting out of marketing communications will not prevent us from contacting you where necessary to provide a service you have requested or to manage an existing booking.

5. Disclosure of Your Information

We may disclose your personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Cleaning staff or contractors involved in providing your service
Service providers who assist us with website hosting, customer management, communication, scheduling, payment processing, accounting or marketing
Technology and advertising platforms, including Meta, where applicable
Professional advisers such as accountants, lawyers or insurers
Government agencies, regulators or law enforcement where required or authorised by law
Other parties where you have given us permission to disclose the information

We do not sell your personal information.

6. Facebook and Instagram

Our advertising may use Facebook and Instagram, which are operated by Meta.

If you interact with one of our advertisements or complete a lead form through Facebook or Instagram, the information you provide may be collected by Meta and shared with us so that we can respond to your enquiry.

Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms.

7. Cookies and Website Analytics

Our website may use cookies, pixels and similar technologies to help us:

Understand how visitors use our website
Improve website performance
Measure advertising effectiveness
Understand which marketing campaigns generate enquiries
Provide relevant advertising

These technologies may be provided by third-party services such as website analytics, advertising or social media platforms.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using third-party software and cloud-based services that we use to operate our business.

While we take reasonable precautions, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

9. Overseas Disclosure

Some of the third-party service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled appropriately and in accordance with applicable privacy requirements.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

11. Deleting Your Information

You may request that we delete personal information we hold about you, subject to any legal, accounting, insurance or other obligations that require us to retain certain information.

Where we are not required to retain your information, we will take reasonable steps to delete or de-identify it.

12. Privacy Complaints

If you believe we have handled your personal information incorrectly or in a way that breaches applicable privacy laws, please contact us using the details below.

We will review your complaint and take reasonable steps to resolve the issue.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will always be published on our website with the date it was last updated.

14. Contact Us

If you have any questions about this Privacy Policy, want to access or correct your information, or wish to make a privacy complaint, please contact us:

True Shine Cleaning

Email: tom@trueshine.com.au